August 2009
3 posts
1 tag
This is a good reason to blog...
“The other interesting epiphany I had while writing the post was that I actually do my best thinking while writing, which I’m not sure is actually a new thing. I find the act of explaining my thinking takes me much further than just going through things in my head.” - Noah Brier
This is the sort of epiphany that has me saying “duh” and then realizing that...
6 tags
Digital graffiti is okay with me...
Seb Chan at the Powerhouse Museum in Australia demonstrated how one of the photos in their collection was obscured by notes placed on top of the picture. If a museum can be comfortable with its collection being remixed to the point of becoming unrecognizable from the original, shouldn’t other organizations be willing to deal with the lack of ability to control their message/brand/image on...
We want our customers to cost us more!
Today, Noah Brier posted about Netflix and their strategy:
“Even though logic would success Netflix could make more money if people rented less, the cost of it is increased turnover. At lunch we spent a bit of time thinking about other industries where you could make this case. Customer service is a really obvious one: In industries/categories where folks interact with customer service a...
